Specialty Services Agent

Title:  Specialty Services Agent

Summary: The Specialty Services Agent is responsible for servicing Tourico Holidays wholesale and consumer global products including hotels, flights, cruises, car rentals and activities from several company websites.  Support is provided by telephone and email in conjunction with front and back office computer applications as well as Microsoft Office.

Primary Responsibilities

  • Answer inbound phone calls from clients (travel agents / other wholesale partners and their guests, direct consumers) and suppliers
  • Make outbound calls to both clients and suppliers
  • Read and reply to client and supplier emails
  • Monitor bookings for processing of reservations, special requests, amendments, and cancellations
  • Notate reservation files of all support communication

Minimum Requirements

  • Prior experience with cruises, flights and/or attractions preferred.
  • Prior GDS experience (Worldspan, Amadeus, Sabre).
  • Prior hotel concierge experience a plus.
  • Required to speak, read, and write English fluently
  • Additional languages: German, Portuguese, Spanish, Italian, French is a plus (not required)
  • Must be able to work a flexible schedule that may include weekends
  • Effective written and oral communication skills
  • Effective interpersonal skills with the ability to deal with all levels of personnel
  • Must be able to use initiative and independent judgment with established guidelines
  • Ability to multi-task and prioritize.

About the Company

Tourico Holidays, a Travel Holdings, Inc. company, is the world’s fastest growing travel distribution company; brokering global inventory to global clients. Our goal is to become the largest worldwide wholesaler of hotels, activities, car rentals, vacation homes, flights, cruises and transfers.

Founded in 1994 by Uri Argov in Sanford, Florida, Tourico Holidays has grown to 26 locations with over 450 employees providing service in 13 languages.

Benefits

The company offers a comprehensive benefits package for employees and eligible dependents including medical, dental, vision, life insurance and disability. A matching tax deferred 401(k) plan is also available.  Employees accrue paid time off, plus nine company holidays and a floating holiday.  Access to travel discounts are offered as an employee benefit.

Tourico Holidays Travel Academy Graduates First Class of Industry Leaders

Tourico Holidays Travel Academy Graduates First Class of Industry Leaders | Tourico Holidays

Tourico Holidays Travel Academy Graduates First Class of Industry Leaders.
Tourico Holidays Eyes Future Growth with Next-Generation of Travel Executives.

ORLANDO, Fla. – April 22, 2014 – Tourico Holidays, a global leader in travel wholesale, today announced that it has graduated the first 27 students from its 10-week Travel Academy program, and that it has extended each graduate an opportunity to become a member of the company’s growing team of global travel executives.

The Tourico Holidays Travel Academy, which launched in January 2014, provides recent college graduates with valuable travel industry skills – including negotiation management, problem-solving skills, user training for various software programs, presentation planning, and project implementation. Students also receive full benefits, base pay, housing, meal plan, laptops, cell phones and transportation and entertainment in the Orlando area. Upon completion of the program, graduates have the opportunity to interview for positions in Product Development, Sales, Marketing and Operations. Every fully qualified and successful student receives an offer from Tourico Holidays to work at any number of offices located around the world. Academy graduates spend their first months in Tourico Holidays’ Orlando headquarters before being deployed out to various offices – such as those in London, Hong Kong and Buenos Aires.

“The goal of the Academy is to create a comprehensive training program for talented young minds to break into the travel industry with Tourico Holidays,” said Uri Argov, Founder and CEO of Tourico Holidays. “With this phenomenal in-house program, the high caliber of talent we’re recruiting will be the driving force this company needs to maintain its 30% year-over-year growth for another 20 years.”

Tourico’s January class was the first of four yearly sessions designed to train upcoming leaders in the travel industry. The next Academy session starts July 14 at Tourico Holidays headquarters in Orlando. Those interested in applying must do so online at THTravelAcademy.com, and then pass a series of interviews and assignments. Students admitted to the program will receive salary, housing, a meal plan, a laptop, and full benefits.

To learn more about the Tourico Holidays Travel Academy, visit:www.THTravelAcademy.com.

About Tourico Holidays

Tourico Holidays is a leading global travel distribution company that contracts directly with travel providers, such as hotel, cruise lines, attractions, vacation homes, airlines and more. Tourico Holidays works on a high-volume, wholesale model to broker this inventory to over 4,600 clients in 100 countries using proprietary technology.

Press Contact

Pete Bahrenburg
Tailwind PR
802.497.1932
pete@tailwindpr.com

Tourico Holidays Sets Pace for Record Earnings in 2014

Tourico Holidays

TH Sets Pace for Record Earnings in 2014.
Significant Investment in Tech. and Sales Drives Strong First Quarter Results.

Orlando, FL – April 22, 2014 – Tourico Holidays, a global leader in travel wholesale, today reported financial results for its first quarter of 2014, highlighted by a 79% increase in year-over-year earnings. The company cited a sharp increase in demand from its hotels business – including a 29% surge in hotel bookings and a 25% rise in room nights – as contributing factors to its 27% top line revenue growth.  The company also noted key investments made in its distribution technology and in its international sales and group sales teams as primary drivers of its early 2014 growth.

“Over the last several months, we’ve made a significant investment in our hotel connectivity technology in an effort to make it the best in the travel industry,” said Uri Argov, CEO of Tourico Holidays.  “We’ve also placed a greater emphasis on our customer service by bolstering our group sales teams and doubling-down on our effort to foster growth in emerging international markets.  Together, these initiatives have had an immediate impact on our business and are responsible for pacing our rapid growth in the early part of this year.”

Tourico Holidays is in the midst of an aggressive 12-month plan to streamline the distribution of its core offerings – including hotels, flights, cruises, vacation homes, activities and group travel – through improved technology.  In March, the company announced that it achieved an industry-best 97% sync rate with top hotel brands – including Hilton, Hyatt, IHG and Choice Hotels – enabling them to extend pricing and availability more accurately to Tourico’s network of more than 800 online retailers around the world.  The company is also poised to soon release a cutting-edge group travel bidding engine.

“Superior service and technology go hand-in-hand, and they have been the hallmarks of our business from day one,” Argov said. “We wouldn’t be a billion dollar company today if we hadn’t continually invested in these fundamental areas of our business.  While I’m extremely happy with the early results of our efforts, I think there’s still room for improvement, and that the best is still yet to come.”

For more information about Tourico Holidays and its wholesale travel offerings, visit www.touricoholidays.com.

About Tourico Holidays

Tourico Holidays is a leading global travel distribution company that contracts directly with travel providers, such as hotel, cruise lines, attractions, vacation homes, ground transportation and more. Tourico Holidays works on a high-volume, wholesale model to broker this inventory to over 4,600 clients in 100 countries using proprietary technology.

Press Contact:

Pete Bahrenburg
Tailwind PR
802.497.1932
pete@tailwindpr.com

TH Strengthens Partnerships with Enhanced Customer Relationship Management

Tourico Holidays

TH Strengthens Partnerships with Enhanced Customer Relationship Management

Leading Travel Wholesaler Implements New CRM Platform Cutting Response and Closure Times for Clients

ORLANDO, Fla. – April 17, 2014 – Tourico Holidays, a global leader in wholesale travel brokerage, today announced that it has strengthened its customer service through the implementation of a new customer relationship management platform that centralizes client data for quicker and more efficient customer support. Additionally, a new call routing and monitoring system also allows call center representatives to be more readily available over the phone.

The new CRM platform, Zendesk, aggregates all of Tourico’s client conversations from various departments into one centralized system. The technology also provides Tourico’s global team of 100 dedicated customer service employees with access to time-saving tools like ticket views, triggers, and automations – enabling them to have more meaningful customer exchanges.

“This is our 20th year in business, and more than ever we are focused on helping our clients’ succeed – these advancements are the results of this ‘partner first’ thinking,” We manage 11,000 new bookings a day, so this new technology was key to align with our clients and accurately assess where we can improve.” Said Stephen Skidgel, Executive Vice President of Operations for Tourico Holidays. “Performance metrics are reviewed daily and internal issues are addressed immediately, ensuring each and every customer receives the quality and timely support they deserve.”

Early results from the enhanced CRM effort have been extremely positive as Tourico has reduced response and closure times by over 250% – from an average of 84 hours to 20 hours. Additionally, it has improved efficiency by 600% – converting a daily average of over 4,000 individual emails into 600 standardized tickets. The upgraded voice support has also improved Tourico’s average speed of answer to 13 seconds.

About Tourico Holidays

Tourico Holidays is a leading global travel distribution company that contracts directly with travel providers, such as hotel, cruise lines, attractions, vacation homes, airlines, ground transportation and more. Tourico Holidays works on a high-volume, wholesale model to broker this inventory to over 4,600 clients in 150 countries using proprietary technology.

Press Contact:

Pete Bahrenburg
Tailwind PR
pete@tailwindpr.com
802.497.1932

Dublin – 10 Things to do.

Tourico Holidays

Dublin – 10 Things to do.

See priceless pieces (absolutely free)

Dublin’s museums and galleries harbor priceless treasures and you can visit them for free. Be moved by incredible Iron Age bog bodies, astounded by a Caravaggio masterpiece, and gaze at a stunning Bronze Age gold collar.

2. Pull a pint and raise your glass to the black stuff

After the seven interactive storeys survey panoramic views of the city from atop Dublin’s Guinness Storehouse. The Gravity Bar is like a glass bird’s nest, with views stretching from rooftops to parkland and steeples to mountains.

3. Examine ‘The most beautiful book in the world’

Admire the detail in the renowned Book of Kells in Trinity College. This lavishly illustrated manuscript of the Gospels dates from the 9th century and is a marvel of Early Christian art carried out by the monks’ steady hands.

4. Ask “What’s the story?”

Yeats, Wilde, Stoker: in a city laced with literature, there’s a story around every corner. Grab a pint and toast a few on the Dublin Literary Pub Crawl – an actor-led tour of Dublin’s literary legacy.

5. Soak up the culture in Temple Bar

The creative community founded the bohemian enclave of Temple Bar in the 1980s. Now the warren of car-free cobbled streets houses a hotbed of art-house cinema, galleries, music and theatres. For lunch, try a Beef and Guinness Pie in The Merchant’s Arch.

6. Cruise around Dublin Bay

See Dublin from a different angle – the sea. This 90 minute cruise takes you from Howth, an iconic harbour town, to Dun Laoghaire, a sailing center. Think sea breezes and cute islands. Extra points for spotting a Dublin dolphin.

7. Sweet sounds in U2’s home-town

There’s always music playing in Dublin city. Traditional music tinkles out of O’Neill’s and Oliver St John Gogarty’s, Whelan’s showcases the best local indie rock bands for free and there’s a weekly silent disco for those dancing demons.

8. Go to gaol

Kilmainham Gaol is an important memento of Ireland’s journey towards becoming a republic. Its chilling exhibition and guided tours paint a vivid picture of lives of the political and lay prisoners who lived within its stone walls.

9. Cycle City

Dip into Dublin with Dublin City Bike Tours or go independently by hiring a Dublin Bike. The 3-Day Ticket for €2 allows unlimited use of the bikes for three days with the first 30 minutes of use free (Services charges apply. Check for details).

10. Swift and singing at St Patrick’s

A guided tour St Patrick’s Cathedral – named after Ireland’s patron saint – will inform you that Gulliver’s Travels author, Jonathan Swift, was its Dean for 32 years and is buried there. Coordinate your visit with a lunchtime recital for an aural treat.

Where to Stay:
Dublin – Best Western Plus Academy Plaza Hotel – ID# 11624 – ExclusiveDeal

Superbly located in the centre of the city, near to Dublin’s famous O’Connell Street where the spectacular Spire can be found. Many top 10 attractions are just a short walk away.

http://www.academyplazahotel.ie/gallery.html