Reservation Administration Supervisor

Title:  Reservation Administration Supervisor

Summary:  The Operations team of Tourico Holidays, Inc. is looking for an upbeat, experienced supervisor to oversee reservation agents in a call center environment.   The supervisor will also work closely with management to create, implement, and improve department procedures.
Primary or Major Responsibilities
  • Responsible for daily KPI’s and daily coaching, feedback, recognition and accountability of staff
  • Scheduling, training, annual performance reviews.
  • Generate reports (daily, weekly and monthly)
  • Monitoring phone calls and emails and distributes workload daily.
  • Monitor queues to ensure turn times are met and reservations are processed according to procedure
  • Communicate effectively  with superiors, peers and subordinates
Minimum Requirements
  • Intermediate Windows/Microsoft programs
  • 1 year of travel agency or customer service experience (hospitality industry preferred)
  • 1 year of supervisory experience preferred
  • Experience working in a call center
  • English, read, speak and write
  • Second language is a plus
  • Ability to work nights and weekends
  • Strong written and verbal communication skills
  • Flexible, efficient, self-motivated, organized, with the ability to multi-task
*The schedule within the 24/7 call center varies based on opening; candidates who apply must be able to work a flexible schedule. This is a great opportunity for the right individual. benefit. Salary is commensurate with experience.

Apply for this Job

Go Back